Last updated: 25.04.26
This policy explains how Spawnpoint Media Pty Ltd (“we”, “us”, “our”) collects, uses, stores and discloses personal information. We are an Australian company that operates globally, and we are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), and applicable international privacy laws including the European Union General Data Protection Regulation (GDPR) where it applies.
By using our website at spawnpointmedia.com or any of our associated websites, platforms or services, you acknowledge that you have read and understood this policy.
1. Information We Collect
We may collect the following types of personal information:
Information you provide directly, such as your name, email address and any other details you voluntarily submit through our website forms, newsletter sign-ups, contact forms or enquiry submissions.
Information collected automatically, such as your IP address, browser type, device information, operating system, referring URLs, pages visited, time spent on pages, and other usage data collected through cookies and similar tracking technologies.
2. How We Collect Information
We collect personal information in the following ways:
Directly from you, when you subscribe to our newsletter, complete a contact form, submit an enquiry, or otherwise communicate with us.
Automatically, through cookies, web beacons, pixels and similar technologies when you visit our website.
From third-party service providers, such as website analytics platforms and email marketing tools, which may collect and share data with us in accordance with their own privacy policies.
3. Purpose of Collection
We collect and use your personal information for the following purposes:
To send you marketing communications, newsletters and promotional content that you have opted in to receive.
To respond to your enquiries, feedback or requests.
To analyse website traffic and user behaviour in order to improve our website, content and services.
To comply with our legal obligations under applicable laws.
To protect our legitimate business interests, including fraud prevention and security.
We will not use your personal information for any purpose other than those stated in this policy unless we first obtain your consent or are otherwise required or permitted by law.
4. Lawful Basis for Processing (GDPR)
Where the GDPR applies, we rely on the following lawful bases for processing your personal information:
Consent: Where you have given clear, informed and voluntary consent for us to process your personal information for a specific purpose, such as subscribing to our newsletter. You may withdraw your consent at any time.
Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services, understanding our audience and conducting marketing analysis, provided these interests are not overridden by your rights and freedoms.
Legal obligation: Where processing is necessary to comply with a legal obligation to which we are subject.
5. Marketing Communications
We will only send you marketing communications where you have opted in to receive them. Every marketing email we send includes a clear and functional unsubscribe mechanism. You can opt out of marketing communications at any time by clicking the “unsubscribe” link in any email, or by contacting us directly at the details provided below.
We comply with the Australian Spam Act 2003 and equivalent anti-spam legislation in other jurisdictions. We do not send unsolicited commercial electronic messages.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to collect information about how you interact with our site. These may include:
Strictly necessary cookies, which are essential for the website to function.
Analytics cookies, which help us understand how visitors use our website so we can improve the user experience.
Marketing cookies, which may be used to deliver relevant content and measure the effectiveness of our communications.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience on our website.
Where required by applicable law (including the GDPR and the ePrivacy Directive), we will obtain your consent before placing non-essential cookies on your device.
7. Disclosure of Personal Information
We do not sell, rent or trade your personal information to third parties.
We may share your personal information with the following categories of third-party service providers who assist us in operating our business:
Email marketing platforms
Website analytics providers
Website hosting and infrastructure providers
Customer relationship management tools
Payment processors (where applicable)
These service providers are contractually required to handle your personal information in accordance with this policy and applicable privacy laws. They are only permitted to use your information for the specific purposes we have engaged them for.
We may also disclose your personal information where required by law, regulation, legal process or enforceable governmental request.
8. International Data Transfers
As an Australian company operating globally, your personal information may be transferred to, stored in, or processed in countries other than your own. This includes countries where our third-party service providers operate.
Where your personal information is transferred outside of Australia, we take reasonable steps to ensure that the overseas recipient handles your information in accordance with the Australian Privacy Principles.
Where the GDPR applies and your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or transfers to countries that have been deemed to provide an adequate level of data protection.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will take reasonable steps to securely delete or de-identify it.
For marketing contacts, we will retain your information for as long as you remain subscribed. If you unsubscribe, we will remove your details from our active marketing lists within a reasonable timeframe, though we may retain a minimal record (such as your email address on a suppression list) to ensure we do not contact you again.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, interference, modification or disclosure. These measures include secure data storage, access controls and encryption where appropriate.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
11. Your Rights
Depending on your location and applicable law, you may have the following rights in relation to your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain it.
Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
Portability: You may request that we provide your personal information in a structured, commonly used and machine-readable format.
Objection: You may object to the processing of your personal information for direct marketing purposes or where we rely on legitimate interests as our lawful basis.
Withdraw consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
12. Notifiable Data Breaches
In the event of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth). This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
Where the GDPR applies, we will notify the relevant supervisory authority within 72 hours of becoming aware of a qualifying breach, and will notify affected individuals without undue delay where the breach is likely to result in a high risk to their rights and freedoms.
13. Third-Party Links
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party website before providing your personal information.
14. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
Where required by law, we will notify you of material changes to this policy by email or by a prominent notice on our website.
15. Complaints
If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you may lodge a complaint with us using the contact details below. We will acknowledge your complaint within a reasonable timeframe and investigate it promptly.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
If you are located in the European Economic Area, you may also lodge a complaint with your local data protection supervisory authority.
16. Contact Us
If you have any questions about this policy, or wish to exercise your rights or make a complaint, please contact us at help@spawnpointmedia.com and allow up to 2 business days for a response.
